We’re Here to Help

Whether you need sizing advice for a new trench coat, have a question about an existing order for a puffer coat, or simply want to learn more about our policies, our customer support team is ready to assist you.

Get in Touch

For the fastest resolution, please include your order number if you are inquiring about a purchase you have already made.

Email Support

Send us an email at support@rafzar.shop. We monitor our inbox closely and strive to respond to all inquiries within 24 hours during our standard business days.

Phone Support

You can reach our team by calling +1 (415) 583-3926.

Business Hours

Our team is available to answer your questions during the following times:

  • Monday – Saturday: 12:00 AM – 06:00 PM
  • Sunday: Closed
  • Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

Connect With Us

Stay updated on our latest outerwear collections and brand news by following us on social media:

Send Us a Message

You can also reach out to us directly through our website. Please fill out the fields below, and provide as much detail as possible so we can help you efficiently.

  • Name (Enter your full name)
  • Email (Enter the email address associated with your order)
  • Phone (Optional)
  • Order Number (If applicable, enter your order number)
  • Message (Tell us how we can assist you)

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Helpful Links

Before reaching out, you might find the answer to your question in our store policies. We have outlined our processes clearly for your convenience:

Store Information

  • Store Name: Rafzar
  • Legal Business Name: Knitz & Leather
  • Website:https://rafzar.shop/
  • Address: 1453 Grant Ave, San Francisco, CA 94133, United States