Effective Date: October 18, 2026

At Rafzar (operated by Knitz & Leather), our goal is to provide a straightforward and secure checkout experience for all customers purchasing our outerwear, including trench coats and puffer coats. This policy outlines how we process transactions, verify orders, and handle billing inquiries.

Approved Payment Methods

We accept major credit and debit cards to facilitate your purchase seamlessly. You can currently complete your order using the following networks:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

The availability of specific payment methods may vary slightly depending on your location, device, or browser configurations during checkout.

Order Authorization and Billing

Full payment is required at the time of checkout. Once you submit your order, the transaction will be authorized and the designated funds will be captured.

Your order will only move into our standard fulfillment queue after the payment has been successfully approved by your financial institution. If a transaction is declined, canceled, or unable to be authorized for any reason, the order will be placed on hold, and you may need to provide an alternative payment method to proceed.

Secure Checkout & Data Protection

Protecting your financial information is a core priority for our business. All transactions are routed through secure, encrypted payment gateways. We do not store your complete credit or debit card details on our internal systems.

For your own protection, please refrain from sharing sensitive payment data—such as full card numbers or security codes—with our customer support team via email, phone, or live chat. Our representatives will only ask for basic order identifiers to assist you.

Pricing and Checkout Totals

All product prices are displayed in USD on our website. The final amount billed at checkout will reflect the current product price along with any applicable taxes, applied promotional discounts, or adjustments.

Fraud Prevention and Verification

To maintain a safe shopping environment and protect against unauthorized activity, transactions may be subject to routine security evaluations. If our system flags an order for review, we may request additional verification before the payment is fully cleared and the order is processed.

Payment Difficulties

If you encounter an error while attempting to check out, we recommend taking the following steps:

  1. Verify that your billing address matches the one on file with your bank.
  2. Ensure your card is active and has sufficient funds.
  3. Refresh the page and attempt the transaction again.

If the issue persists, please reach out to our support team with your order reference or the email address used at checkout.

Fulfillment Post-Payment

Orders begin processing only after payment is secured. Our daily order cut-off time is 5:00 PM (PST).

  • Processing Time: 1–2 business days (Monday – Saturday)
  • Shipping Time: 4–6 business days (Monday – Saturday)
  • Estimated Delivery: 5–8 business days overall

We provide free shipping on all orders via FedEx, UPS, or USPS.

Refund Processing Timeline

If you return an item in accordance with our 30-day return policy, the approved refund will be credited back to your original payment method. We issue refunds within 7 business days of processing the return. Please note that your bank or credit card provider may require additional time to post the funds to your account statement. We do not charge restocking fees on eligible returns.

Policy Modifications

We may adjust our payment procedures as necessary to align with updated security standards, new payment gateways, or general business operations. Any modifications will be updated on this page with a revised effective date.

Store Contact Information

  • Business Name: Knitz & Leather (Operating as Rafzar)
  • Website: https://rafzar.shop/
  • Email: support@rafzar.shop
  • Phone: +1 (415) 583-3926
  • Address: 1453 Grant Ave, San Francisco, CA 94133, United States
  • Business Hours: Monday – Saturday, 12:00 AM – 06:00 PM
  • Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)