Effective Date: October 18, 2026

At Rafzar, operated by Knitz & Leather, we value the trust you place in us when choosing our store for your outerwear needs. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website (https://rafzar.shop/), purchase a trench coat or puffer coat, or communicate with our customer support team.

By using our website, you acknowledge the practices described in this policy.

Information We Collect

To provide a seamless shopping experience, we collect information you share directly with us as well as data gathered automatically when you browse our store.

Information You Provide Directly:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Order details and purchasing history
  • Customer support communications

Information Collected Automatically:

  • Device and browser details
  • IP address and network routing information
  • Website navigation data and shopping cart interactions
  • Cookies and similar session technologies

How We Use Your Information

We use the information we collect to operate our business and fulfill your requests. Specifically, your data is used to:

  • Process and manage your orders, including order confirmations and updates.
  • Coordinate shipping and delivery through our carrier partners (FedEx, UPS, USPS).
  • Process payments securely and handle any requested exchanges or returns within our 30-day return window.
  • Provide customer support and respond to your inquiries within our standard 24-hour response time.
  • Monitor our website for fraudulent activity and maintain security protocols.
  • Meet legal, accounting, and tax obligations.

Payment Processing

We accept major payment methods including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. When you complete a transaction, your payment details are processed directly through secure payment gateways. We do not store complete credit card numbers or sensitive financial data on our internal servers.

Information Sharing and Third Parties

We limit the sharing of your personal data to service providers who assist us in running our ecommerce operations. We may share necessary details with:

  • Shipping Carriers: Such as FedEx, UPS, and USPS to ensure your orders reach you.
  • Payment Processors: To securely authorize and finalize your transactions.
  • Technical Partners: Service providers that host our website, manage customer databases, and provide necessary site analytics.

We do not sell your personal information to third parties for their independent marketing purposes.

Cookies and Tracking Technologies

Rafzar utilizes cookies to ensure our website functions correctly. These small data files help us remember your shopping cart items, recognize your preferences for future visits, and understand how visitors interact with our site so we can improve the user experience. You can manage or disable cookies through your web browser settings, though doing so may limit certain features of our store.

Data Security

We implement reasonable technical and administrative safeguards designed to protect your personal information from unauthorized access, alteration, or disclosure. While we take standard industry precautions to secure your data, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute data security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining records required to process refunds (which typically take up to 7 business days), manage ongoing customer service requests, and comply with legal or tax record-keeping requirements.

Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal data. These generally include the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-out of promotional communications at any time.

To submit a privacy-related request, please reach out to us using the contact details provided below.

Children’s Privacy

Our website is designed for adult consumers. We do not knowingly target or intentionally collect personal information from individuals under the age of 13. If we become aware that a minor has provided us with personal data, we will take steps to delete that information from our records.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, or legal requirements. When updates are made, we will post the revised policy on this page and update the effective date at the top of the document.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Business Name: Knitz & Leather (Operating as Rafzar)
  • Website: https://rafzar.shop/
  • Email: support@rafzar.shop
  • Phone: +1 (415) 583-3926
  • Address: 1453 Grant Ave, San Francisco, CA 94133, United States
  • Business Hours: Monday – Saturday, 12:00 AM – 06:00 PM
  • Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)