Effective Date: October 18, 2026

At Rafzar, we strive to ensure that your new trench coat or puffer coat arrives promptly and securely. This Shipping Policy details our processing timelines, shipping methods, and delivery expectations for orders placed on our website.

Shipping Destination and Cost

We proudly offer Free Shipping on all orders shipped to addresses within the United States.

Currently, we do not ship internationally.

Order Processing and Cut-Off Times

To ensure timely processing, our daily order cut-off time is 5:00 PM (PST).

  • Orders placed before 5:00 PM will generally begin processing the same business day.
  • Orders placed after 5:00 PM will begin processing on the following business day.

We process orders Monday through Saturday during our business hours (12:00 AM – 06:00 PM). We are closed on Sundays and major public holidays; orders placed on these days will be processed on the next available business day.

Processing Time: It typically takes us 1–2 Business Days to carefully prepare, pack, and hand off your coat to the shipping carrier.

Shipping and Delivery Timelines

Once your order leaves our facility, the transit time to your address depends on the carrier.

  • Shipping Time (Transit): 4–6 Business Days
  • Total Estimated Delivery Time: 5–8 Business Days (Processing Time + Shipping Time)

We utilize reliable carriers, including FedEx, UPS, and USPS, to deliver your outerwear. While we make every effort to meet these estimated delivery timelines, please note that they are estimates, and transit times may vary slightly based on your specific location and carrier operations.

Shipping Confirmation and Tracking

As soon as your order has been processed and a shipping label has been created, we will send you a shipping confirmation email containing your tracking number. You can use this tracking number on the carrier’s website to monitor the progress of your delivery.

Please ensure the email address you provide at checkout is accurate to receive these updates.

Address Accuracy and Changes

Customers are responsible for entering the correct and complete shipping address during checkout. Inaccurate or incomplete addresses may lead to delivery delays or returned packages.

If you realize there is an error in your shipping address after placing your order, please contact us immediately at support@rafzar.shop. If the order has not yet been dispatched, we will do our best to update the address. However, once the package has been handed over to the carrier, we are unable to modify the delivery address.

Potential Delivery Delays

While we aim for prompt delivery, unforeseen circumstances outside of our control may occasionally cause delays. These include, but are not limited to:

  • Severe weather conditions
  • Carrier network disruptions or high seasonal volumes
  • Incorrect delivery addresses
  • Public holidays

If your estimated delivery date has passed and you have not received your order, please contact our support team so we can investigate the issue with the carrier.

Lost or Stolen Packages

If your tracking information shows that your package was delivered, but you cannot find it:

  1. Check the surrounding area, porches, or side doors.
  2. Check with neighbors or your building’s reception desk.
  3. Wait 24 hours, as carriers sometimes mark packages as delivered prematurely.

If you still cannot locate the package, please contact us. We will assist you in opening an investigation with the shipping carrier to locate your order.

Damaged Deliveries

We package our coats securely, but if your item arrives damaged in transit, please contact us at support@rafzar.shop within 48 hours of delivery. Please include your order number and clear photographs of the damaged packaging and the product itself. We will review the situation and provide instructions for a return or replacement.

Store Contact Information

If you have any questions regarding shipping or the status of your order, please reach out to us:

  • Business Name: Knitz & Leather (Operating as Rafzar)
  • Website: https://rafzar.shop/
  • Email: support@rafzar.shop
  • Phone: +1 (415) 583-3926
  • Address: 1453 Grant Ave, San Francisco, CA 94133, United States
  • Business Hours: Monday – Saturday, 12:00 AM – 06:00 PM
  • Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)