Effective Date: October 18, 2026

At Rafzar, we want you to feel confident in your purchase. Whether you are buying a trench coat for everyday wear or a puffer coat for the colder months, we understand that sometimes an item might not fit perfectly or meet your expectations. Our return and exchange process is designed to be straightforward and transparent.

Return Window

You have 30 days from the date your order is delivered to request a return or an exchange. If 30 days have passed since your item was delivered, we unfortunately cannot approve a return or issue a refund.

Item Condition Requirements

To be eligible for a return or exchange, the product must be in new condition. This means your coat must be:

  • Unworn and unwashed
  • Free of any stains, odors, or signs of wear
  • In its original packaging with all original tags attached

We reserve the right to decline a return if the item shows signs of use or does not meet these condition requirements upon inspection.

Return Shipping Responsibility

Customers are responsible for purchasing their own return shipping label and covering the shipping costs associated with sending an item back to us. We highly recommend using a trackable shipping service, as we cannot issue refunds for return packages that are lost in transit.

No Restocking Fees

We do not charge any restocking fees for returns or exchanges.

How to Initiate a Return

If your order meets the conditions above, please follow these steps to start your return:

  1. Send an email to support@rafzar.shop with your order number and the name of the item you wish to return.
  2. Let us know if you are requesting a refund or an exchange.
  3. Our support team will respond within 24 hours (Monday through Saturday) with authorization and the return mailing address.
  4. Package the coat securely and ship it back to us using the carrier of your choice.

Please do not send your purchase back to the manufacturer or return an item without contacting us first, as unauthorized returns may not be processed.

Exchanges

We gladly accept exchanges. If you need a different size, color, or style of trench coat or puffer coat, please let us know when you email our support team. Once we receive and inspect your original item, we will process the exchange. The customer is responsible for the return shipping of the original item.

Defective, Damaged, or Incorrect Items

We accept returns for both defective and non-defective products. We carefully inspect all coats before shipment, but if you receive a damaged, defective, or incorrect item, please reach out to us immediately at support@rafzar.shop. Include your order number and clear photos of the defect or incorrect item. We will review the issue promptly and provide specific instructions to resolve the situation.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We process orders quickly (within 1–2 business days). If your order has not yet been dispatched, we will cancel it and issue a full refund. If the package has already been handed over to the shipping carrier, we cannot cancel the order, and you will need to follow the standard return process once the item is delivered.

Refund Processing Timeline

Once your return is received at our facility, please allow us a brief period to inspect the item.

If the return is approved, we will process your refund to the original payment method used at checkout within 7 business days.

Please be aware that after we issue the refund on our end, your bank or credit card company may require additional processing time to post the funds to your account statement. If it has been significantly longer than expected and you have not received your funds, please contact your financial institution, and then reach out to us if further assistance is needed.

Contact Us

If you have any questions regarding your return, exchange, or refund status, please get in touch with us:

  • Business Name: Knitz & Leather (Operating as Rafzar)
  • Website: https://rafzar.shop/
  • Email: support@rafzar.shop
  • Phone: +1 (415) 583-3926
  • Address: 1453 Grant Ave, San Francisco, CA 94133, United States
  • Business Hours: Monday – Saturday, 12:00 AM – 06:00 PM
  • Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)