Effective Date: October 18, 2026

Welcome to Rafzar. These Terms of Service (“Terms”) govern your access to and use of our website (https://rafzar.shop/) and any purchases you make from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. About Our Store

Rafzar (operated by Knitz & Leather) is a US-based ecommerce store specializing in outerwear, specifically trench coats and puffer coats. We strive to provide accurate descriptions, images, sizing information, and details for all our products. However, please note that slight variations in color may occur due to individual screen settings or photography lighting.

2. Website Use & Conduct

You agree to use our website for lawful purposes only. When interacting with our store, you must not:

  • Use the site for any illegal or unauthorized purpose.
  • Attempt to compromise the security, integrity, or performance of our website.
  • Introduce viruses, malware, or other malicious code.
  • Provide false, misleading, or fraudulent information when creating an account or placing an order.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe your conduct violates these Terms or harms our business interests.

3. Product Pricing and Availability

All prices displayed on our website are in US Dollars (USD) and are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed, along with any applicable taxes or shipping fees.

While we make every effort to maintain accurate inventory records, product availability is not guaranteed. In the rare event that an item you ordered is out of stock or unavailable, we will notify you promptly and issue a full refund for that item. We reserve the right to correct any pricing or typographical errors on the website.

4. Ordering and Payment

By submitting an order, you represent that you are authorized to use the designated payment method. We currently accept major credit and debit cards.

Payment is processed securely at the time of checkout. Your order will not be processed or shipped until the payment has been successfully authorized and captured. For more details on how we handle transactions, please review our Payment Policy.

5. Shipping and Delivery

We offer free standard shipping on all orders.

  • Order Processing: 1–2 business days (Monday – Saturday, cut-off at 5:00 PM PST).
  • Estimated Delivery: 5–8 business days (Processing + Transit).

Delivery timelines are estimates and are not guaranteed. We are not liable for delays caused by severe weather, carrier disruptions, or other circumstances outside our reasonable control. For complete details, please refer to our Shipping Policy.

6. Returns and Exchanges

We stand by the quality of our outerwear. If you are not satisfied with your purchase, we accept returns and exchanges for both defective and non-defective items within 30 days of delivery.

Items must be returned in new, unworn condition with all original tags attached. Customers are responsible for generating and paying for the return shipping label. We do not charge restocking fees. For full instructions on how to initiate a return or exchange, please read our Return & Refund Policy.

7. Intellectual Property

All content on the Rafzar website—including logos, text, graphics, images, product designs, and digital downloads—is the property of Knitz & Leather or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our express written consent.

8. Third-Party Services

Our website utilizes third-party tools and services for essential operations, such as payment gateways and shipping carriers. Your use of these services is subject to the respective third parties’ terms and privacy policies. We are not responsible for the actions, errors, or omissions of these third-party providers.

9. Privacy

We respect your privacy and handle your personal data carefully. Your submission of personal information through the store is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Limitation of Liability

To the maximum extent permitted by law, Knitz & Leather (Rafzar) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the specific product at issue.

11. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any modifications will be posted on this page with a revised effective date. It is your responsibility to review this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

12. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

  • Business Name: Knitz & Leather (Operating as Rafzar)
  • Website: https://rafzar.shop/
  • Email: support@rafzar.shop
  • Phone: +1 (415) 583-3926
  • Address: 1453 Grant Ave, San Francisco, CA 94133, United States
  • Business Hours: Monday – Saturday, 12:00 AM – 06:00 PM
  • Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)